“Going into the course, we recognised we had a specific problem. There were areas of our business where we were being charged a disproportionate cost for parts and materials over a prolonged period. We had pressed on the issue a number of times and been told we had no choice. We were at loggerheads, but you can’t challenge without knowledge. It’s very easy to be in a position of ignorance.
“After the course, we all came away saying, ‘No, we can do more. It sounds like what we were being told about IP was not completely true.’ So, with our new knowledge, it is apparent that we can make a 3D scan and reverse engineer and, if we see fit, make the parts ourselves. We can also use the knowledge to enable us to go back to our supply chain and renegotiate.
“We have some really key suppliers and we will not cut ties with them – they will still make good profits working with us. Their parts are reliable but moving forwards we won’t be paying ‘gold’ prices for relatively basic fabricated materials – thus, allowing us to make some real cost savings for the business.
“The course has also helped us consider our own IP and clarify who owns what. For example, we had recently paid for some technical drawings and, during this course, we realised that due to the IP we didn’t own them. That means we can’t legally move on to manufacture using the drawings unless the rights are relinquished to Network Rail.
“In fact, when we contacted the technical drawing company, they were fine about this and did comply; but we need to put processes in place, so this won’t be a problem in the future. Nine times out of ten, the company or person doing the drawing likely doesn’t care but, for a big company in the public eye, we needed to be in a better place. And we are now taking steps to make sure we are.”