Terms & conditions
IMechE Learning & Development

Last updated: 25 October 2021

These terms & conditions apply to bookings of scheduled open training with Professional Engineering Projects ltd and the Institution of Mechanical Engineers (IMechE Learning & Development). Bookings for training run by IMechE Argyll Ruane are excluded from these terms and conditions. 

General information

Please inform us of dietary requirements at least a week prior to the course start date, otherwise we may not be able to accommodate your request.

Registration fees include lunch and refreshments throughout the course. Where bookings are made within 5 working days of the course date this may not be possible. If this occurs, we will notify you in advance and advise you of local alternatives.

Accommodation is not included in the fee of any of our courses, except where clearly stated. For more information, contact training@imeche.org.

Provisional bookings

Provisional bookings will be made at the discretion of the Customer Services team.

Booking confirmation and joining instructions

The Institution's Learning & Development team will acknowledge receipt of booking within two working days.

We will send joining instructions directly to the delegates once the course has been confirmed, which is approximately 4 weeks prior to the course date (2 weeks for virtual courses). The joining instructions will have details such as exact timings, venue (face-to-face training) and/or how to join (online training).

We advise that delegates do not book travel or accommodation until they have received joining instructions as the Institution will not accept liability for any costs incurred by the delegate.

Please contact us immediately if you do not receive an acknowledgement or joining instructions within the stipulated period.

Delegates with special requirements

The Institution aims to offer fully accessible training to all its delegates. Please help us to accommodate any individual needs that you may have by emailing us any requirements upon booking the course.

Please let us know of dietary requirements at least a week prior to the course start date, otherwise we may not be able to accommodate your request.

Transfers and substitutions

Delegate substitutions can be made for free at any time until the day before the course date.

Our transfers charges are as follows:

  • More than 30 days before course start date – no charge
  • 15 - 30 days before start of the course - 50% of fee
  • 0 - 14 days before start of the course - full fee

The transfer option only applies to delegates who are transferring to a different date for the same course.

All transfers and substitutions requests must be received in writing prior to the commencement of the course and are subject to agreement by IMechE Learning and Development.

If the transfer option is used, cancellation terms will apply to the original course date.

Credit card refunds will only be issued to the credit card used in the payment transaction. Credit notes will be issued for invoiced registrations.

Cancellations

There is no charge for cancellations made more than 30 calendar days prior to the commencement of the course. If you wish to cancel outside of this period, charges are as follows:

  • 15 - 30 days before start of the course - 50% of fee
  • 0 - 14 days before start of the course - full course fee
  • Delegate substitutions can be made for free at any time until the day before the course date.

All cancellation requests must be received in writing prior to the commencement of the course and within the dates given above.

Credit card refunds will only be issued to the credit card used in the payment transaction. Credit notes will be issued for invoiced registrations.

Non-attendance

Whilst we strive to be accommodating, we cannot accept liability if a delegate is unable to attend their scheduled course. Reasons for this may include adverse weather conditions, travel disruption or illness. If a delegate is unable to attend, transfer fees may apply. Please contact us as soon as possible at training@imeche.org to discuss options.

If a delegate fails to attend without prior notification, our standard cancellation and transfer terms will apply.

Payment

The following payment methods are accepted by the Institution:

Credit/debit card

These can be processed online or by telephone, please call +44 (0)20 7304 6907.

Invoice via purchase order (PO)

Send the purchase order (or purchase order number) to training@imeche.org.

Please ensure your accounts department includes all the following in the PO:

  1. Purchase Order raised in favour of “Professional Engineering Projects Ltd.”
  2. Exact name of the course, code (TPDxxxx) and date of the course
  3. Name of the person attending the course
  4. Membership number if the person is a member

If you cannot supply a PO, please send us the following details instead: 'Reference number, Billing postal address, Billing email address'.

Invoices are due for payment with in 30 calendar days of receipt. Failure to pay within these terms may result in the withdrawal of any discounts and the removal of the delegate(s) from the course.

Discounts

All discounts are available as advertised and exclusions apply to some programmes.

Discounts are provided upon receipt of payment. Where payment is to be made by invoice, the discounted price is available from the purchase date and settlement of the invoice should be within 30 days. Failure to pay within these terms may result in the withdrawal of the discount, and the removal of the delegate from the course.

Early bird discount

Where possible, we offer advance booking discounts, referred to as "Early bird". This is usually applicable to bookings made two months or more prior to the course start date. The early bird discount typically represents a reduction of 10% of the course fee.

Member discount

Members of the Institution of Mechanical Engineers are entitled to discounted member prices on most public training courses ran by IMechE Learning & Development, the member discount varies from 10% to 25% depending on the course and can be used in conjunction with the early bird discount when appropriate

Discount codes and vouchers

  • Discount codes and vouchers cannot be used in conjunction with any other offer, promotion or discount, including early-bird discount.
  • The maximum discount applied from any discount code is 50% of the RRP.
  • Excludes coaching, eLearning, in-house courses, qualifications, any CMI, PRINCE2, Mentoring for MPDS and APM programmes or any courses run by IMechE Argyll Ruane.
  • Available for IMechE learning & Development portfolio of courses only.
  • Any refunds will consider discounts and offers.
  • We reserve the right to withdraw course discounts at any time.
  • Please check individual discount/offer terms and conditions for more details.

Course objectives and content

Courses may have additional information available, for example session plans, which may not be shown in the brochure or on the website. For further information any course, please contact us at training@imeche.org.

Due to our commitment to continuous improvement, we reserve the right to change course content and/or trainer at any time in line with the latest market demands.

Ownership of intellectual property

All intellectual property associated with attendance, including course material and samples will remain the property of the IMechE and its agents. Any attempts to copy, edit or distribute IMechE intellectual property is prohibited without the written consent of the Institution of Mechanical Engineers.

Electronic access will be granted to selected training content for a minimum of one year from enrolment after which IMechE L&D reserves the right to cease access without prior notice.

Cancellations or changes made by the IMechE Learning and Development

We reserve the right to cancel or change published dates or change venues. In the event of a change or cancellation where an alternative cannot be mutually agreed and arranged, monies received in respect of that course will be refunded in full. We are not liable for any travel or accommodation costs incurred.

Whilst we make every effort to avoid resource changes, we reserve the right to amend or replace any pre-named trainer scheduled to deliver a specific course.

Complaints procedure

IMechE L&D’s complaints handling procedure will involve the following actions:  

  • Complaint received in writing, requesting to be treated as a complaint to training@imeche.org and labelled "IMechE L&D Complaint".
  • Where appropriate, IMechE L&D to take immediate action to prevent further use of suspect products, equipment or facilities
  • Where appropriate, IMechE L&D to take immediate action to prevent further use of suspect products, equipment or facilities
  • IMechE L&D to respond acknowledging receipt within 2 working days and advising who will be investigating the complaint
  • Complaint received in writing, requesting to be treated as a complaint to training@imeche.org. 
  • IMechE L&D to respond acknowledging receipt within 2 working days and advising who will be investigating the complaint
  • IMechE L&D to take action to resolve the immediate problem (if applicable)
  • IMechE L&D Management Team member to carry out an investigation, allow 15 working days from receipt of complaint
  • IMechE L&D to complete a written report on the investigation and outcome. This will include, but not limited to, establishing the cause of the problem and implementing any necessary actions to prevent its reoccurrence
  • Outcome of investigation provided to complainant in writing via email and where applicable, a resolution will be proposed
  • Resolution accepted – complaint closed
  • Resolution rejected – complaint re-opened and escalated for further investigation 

IMechE L&D’s complaints escalation procedure will involve the following actions: 

  • Where a resolution is rejected, the complaint will be escalated to the Associate Director for Expertise, IMechE 
  • The Associate Director will review the investigation, the resolution proposed and carry out further investigation where applicable and provide to the customer in writing a final resolution. This resolution may be the same or different as previously offered.
  • If that resolution is rejected, the IMechE-wide complaint process is the next and final escalation route (https://www.imeche.org/about-us/imeche-governance

Force majeure

Should a training be cancelled due to an act of terrorism, extreme weather conditions, industrial action, pandemics, an act of God or any eventuality beyond control, both parties shall endeavour to reschedule the training. The customer hereby indemnifies the Institution of Mechanical Engineers harmless from and against all costs, damages and expenses which are incurred by the customer.

Data protection

The Institution of Mechanical Engineers are required to collect personal information to book you onto your coaching sessions and to run these sessions, as necessary. All data submitted when making a booking will be processed in accordance with IMechE’s Privacy Policy.

If a booking is made on behalf of a third party, you warrant that you have their consent to use their data this purpose. Live virtual classrooms may be recorded and shared with delegates unable to attend individual sessions. Recordings will not be downloadable and should not be shared.

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Terms & conditions of booking IMechE training